Privacy Policy

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This Privacy Policy explains how TJUP Digital collects, uses, stores and protects your personal information when you visit our website at tjup.digital or contact us directly. We have written it in plain language so that it is easy to understand.

TJUP Digital is the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

TJUP Digital provides digital literacy courses for adults in the United Kingdom. Our registered address is 17 Barnes High St, London SW13 9LW. You can contact us about privacy matters at [email protected] or by phone on +44 208 876 3775.

What Information We Collect

We may collect the following types of personal information:

• Your name and contact details (email address, phone number, postal address) when you complete our contact form or sign up for our newsletter.
• The content of messages you send to us through the contact form.
• Technical information about your visit, including your IP address, browser type, pages visited and the time and date of your visit. This is collected automatically through standard web server logs and any analytics tools we use.
• Cookie data, as described in our Cookie Policy.

Why We Collect It and Our Legal Basis

We collect and use your personal information for specific purposes, each of which has a lawful basis under UK GDPR:

Responding to Enquiries

When you contact us, we use your name, email address, phone number and message to respond to your question. Our lawful basis is legitimate interests: it is in both your interest and ours to be able to communicate effectively.

Newsletter and Updates

If you sign up to receive updates from us, we use your email address to send occasional information about new courses and digital safety tips. Our lawful basis is your consent. You can withdraw consent at any time by contacting us at [email protected].

Website Improvement

We may use anonymised technical data to understand how visitors use our website and to improve its content and performance. Our lawful basis is legitimate interests.

How Long We Keep Your Information

We do not keep your personal information for longer than necessary. Enquiry correspondence is retained for up to 24 months. Newsletter subscriber details are kept until you unsubscribe. Technical log data is typically retained for up to 12 months.

Who We Share Your Information With

We do not sell, rent or trade your personal information to any third party. We may share information with trusted service providers who help us operate our website (such as hosting providers), but only under strict data processing agreements. These providers are not permitted to use your data for their own purposes.

We may disclose information if required to do so by law or in response to a valid request from a public authority.

Transferring Data Outside the UK

Where any service provider processes data outside the United Kingdom, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner's Office (ICO), to protect your information.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• The right to access the personal information we hold about you.
• The right to have inaccurate information corrected.
• The right to request deletion of your data, where we have no ongoing legitimate reason to retain it.
• The right to restrict or object to how we process your data.
• The right to data portability (to receive your data in a structured, commonly used format).
• The right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond within one month.

Keeping Your Data Secure

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss or disclosure. Our website uses HTTPS encryption. Access to personal data is restricted to those who need it to carry out their responsibilities.

Cookies

Our website uses cookies. For full details of the cookies we use and how to manage them, please read our Cookie Policy.

Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

Children's Privacy

Our courses and website are designed for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

How to Complain

If you have concerns about how we handle your personal data, please contact us first at [email protected] so we can try to resolve the matter. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are published constitutes acceptance of the updated policy.

Contact Us

For any privacy-related questions, please contact us at:

TJUP Digital
17 Barnes High St, London SW13 9LW
Email: [email protected]
Phone: +44 208 876 3775